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||Lead Nurturing is Walking the Buying Path with Your Customers|
Get out your walking shoes. This ain’t no walk in the park.
Lead generation can take you on a long hike. The one thing I can guarantee you about the journey is that more is not better if you don’t know how to nurture.
I define lead nurturing as that consistent and meaningful communication with viable prospects (those that are “a fit” for your solution) regardless of their timing to buy. It’s NOT “following-up” every few months to find out if a prospect is “ready to buy yet.” True nurturing involves a sometimes long and circuitous path but along the way you you’ll be building long, meaningful and trust-filled relationships with the right people.
A recent study of business-to-business buyers shows that sales people who become trusted advisors and understand the needs of economic buyers are 69% more likely to come away with a sale!
So, the first step on that path to success is to start thinking like a customer.
Step 1: Walk IN your potential customers’ shoes.
Consider the questions that customers have in mind before they make a buying decision:
Help prospects find the answers to these questions, and you’ll remind them of the benefits of working with you. You’re creating value by giving them useful information in digestible, bite sized chunks.
Step 2: Plan your path
Here’s what a typical lead nurturing program should include: a series of letters, emails, voicemails, case studies, success stories, articles, events, white papers, and web events that are meaningful to your potential customers. Through the combination of all these, you’re providing relevant educational or thought-leading content.
Step 3: Now, walk the path WITH your customer
Your only job is to make certain that you nourish them along the way and guide them with a meaningful compass toward the right and best decision for their needs.
Think of your marketing team as the trail guides who will need to point out all the sights along the way that are useful in the decision-making process.
Slow down and walk at the customer’s pace, even if that means taking the long route with them when it comes to buying your service or product. If you hurry them along you might end up with an exhausted customer who doesn’t feel good about the journey and won’t turn to you to continue the path to purchase.
“How you sell me is how you will serve me.”
Most economic buyers subscribe to the notion that how you sell me indicates how you will serve me. Here’s where that little stat I started off with comes in. Sales people who become trusted advisors and understand the needs of economic buyers are 69% more likely to come away with a sale. The complex sale requires that:
Trust therefore becomes the theme for a new type of marketing.
By providing valuable education and information to prospects up front, you become a trusted advisor. You are then perceived to be an expert. You don’t sell, you don’t make pitches. Instead, you provide insights and solutions all within the realm of your expertise, and become the first company they turn to when there’s a need.
Make your marketing program’s single point of focus that of developing trust, and your business will become more profitable and less reliant on competing on price; selling per se is reduced in the interest of more open and honest conversations with prospects; you win more business on a sole-source basis, and more new business referrals come your way.
Step 4: Keep marching
Startling as it may seem, recent research (and even studies from ten years ago) shows that longer-term leads (future opportunities), often ignored by salespeople, represent almost 40% to 70% of potential sales.
Sales lead expert, Mac McIntosh, notes an in-depth study for Cahners Business Information of 40,000 inquiries generated by ads and press releases in magazines serving the manufacturing marketplace found that six months after inquiring, 23% of the subjects had bought the product or service, from the promoter or from a competitor. An additional 67% indicated that they still intended to buy.
It was further revealed that of those from earlier inquiries who bought, 11% purchased within three months of inquiring, 17% purchased within four to six months and 25% purchased within seven to 12 months. And 47% bought in a year or more.
If inquiries are simply passed on to sales people, reps, dealers or distributors for follow-up, beware. You may be leaving as many as eight out of ten sales prospects on the sales path for your competitors.
Now get your compasses out and begin the long yet fruitful walk toward an effective lead nurturing program. You’ll be surprised how many potential customers you will find who want to join you along the way.
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